Wallace explains that when the pandemic first began, the firm was encouraging attorneys to use its preferred collaboration platform, complete with passcodes and other safety measures, for client interactions. However, it quickly found that clients had their own idea of what tools offered the best functionality and security.
"From a support perspective, I would say in the past we were more rigid in our approach. And clients and other entities were generally accepting of that and they were also more rigid, right?" Wallace said.
Now eight months into remote work, firms are having to show more flexibility. Wallace explains attorneys have been coached on how to gently redirect clients toward more secure platforms rather than risk discussing sensitive information over more casual channels, such as texting or Slack. He furthers, "we're doing it for their protection. We don't want to use what is typically a much less formal channel to address something that needs a level of professionalism that they've come to expect from us."
Day Pitney Data Privacy, Protection and Litigation co-chair William Roberts' discussion with attendees of the Connecticut Water Works Association workshop on being "Breach Ready," was featured in an article for In Flow- Line, the official publication for the CWWA.
Naju R. Lathia, White Collar and Commercial Litigation partner in the New Jersey office of Day Pitney and co-chair of Day Pitney’s Data Privacy, Protection and Litigation Practice Group, was featured in Diverse Lawyers Network newsletter for her South Asian Bar Association (SABA) North America Rising Star Award.
Day Pitney co-chair of Data Privacy, Protection and Litigation William J. Roberts and Associates Stephanie M. Gomes-Ganhão and Colton J. Kopcik authored the article, "Connecticut: Expanding Online Privacy and Safety Procedures," for OneTrust DataGuidance.
Day Pitney's Family Office practice chair R. Scott Beach and co-chair of the firm's Data Privacy, Protection and Litigation group William Roberts were featured in Acclaim Magazine article, "Day Pitney's Sophisticated Cybersecurity Services for Family Offices," discussing the cybersecurity services the firm offers to its family office clients.
Day Pitney's Data Privacy, Protection and Litigation group co-chair William Roberts was featured in the Hartford Courant Q&A titled, "Connecticut's New Data Privacy Law Takes Effect July 1. What You Need to Know."