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Demystifying Service-Level Agreements and Avoiding the 'Gotchas'

Publisher: American Bar Association (ABA) Business Law Section
June 13, 2019
Day Pitney Author(s) Michael J. Dunne

Michael J. Dunne authored a chapter, entitled "Demystifying Service-Level Agreements and Avoiding the 'Gotchas,'" as part of the book Cloud 3.0: Drafting and Negotiating Cloud Computing Agreements published by the American Bar Association (ABA) Business Law Section. The chapter describes the importance of service level agreements to both the users of cloud services and to the providers of those services.

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